Doctor Stephen Roberts has been appointed by the General Assembly of Shareholders of Edinburgh Capital Bank companies in the United Kingdom, hereinafter the supervised entity (s) to serve as Principal Financial Consumer Defender and as substitute, to Doctor Mary Robinson Smith.
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About Us
Edinburgh Capital Bank
Edinburgh Capital Bank
Your future, our priority
Since 1997
At Edinburgh Capital Bank, we are more than just a financial institution—we are your trusted partner in building a secure and prosperous future. With a rich heritage of excellence and a forward-thinking approach, we have established ourselves as a leading name in the banking industry, both locally and globally.
- Integrity
- Excellence
- Responsibility
Founded with a vision to redefine banking, Edinburgh Capital Bank has grown from a local institution to a global player. Over the years, we have built a reputation for reliability, innovation, and customer-centricity. Our journey has been shaped by the trust of our clients and the dedication of our team, and we continue to evolve to meet the challenges of a dynamic financial landscape.
Our Commitment
At Edinburgh Capital Bank, we believe in doing business responsibly. We are committed to supporting the communities we serve through initiatives that promote financial literacy, environmental sustainability, and social well-being. Our goal is to create a positive legacy that goes beyond banking.
Our Mission
Our mission is to empower individuals, businesses, and communities by providing innovative financial solutions that drive growth, foster stability, and create lasting value. We are committed to delivering exceptional service, cutting-edge technology, and tailored advice to help our clients achieve their goals.
Our Vision
We envision a world where everyone has access to the tools and resources they need to thrive financially. By combining our global expertise with a deep understanding of local markets, we strive to be the bank of choice for customers who seek reliability, transparency, and innovation.
Consumer financial services
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Edinburgh Capital Bank
we are committed to providing you with transparent, efficient, and customer-focused financial services. Our Consumer Financial Services section is designed to offer comprehensive solutions that ensure your financial well-being and protect your rights as a customer.
Are you familiar with our priority service channels?
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01Financial Consumer Ombudsman
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02Other Bodies for Consumer Assistance
Citizens attending the Edinburgh Capital Bank headquarters are attended directly at the reception of the entity's Contact Point, in order of arrival, and according to the subject of their complaint or complaint, they are assigned the turn that corresponds to them, by the automatic system.
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03General Aspects of Assistance and Complaints
For Edinburgh Capital Bank it is important to address your concerns and understand the reason for your requests, as they are opportunities for improvement in terms of our service processes and the quality perception that our customers have.
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04Preferred Assistance for Vulnerable Customers
The welfare of customers is a priority for Edinburgh Capital Bank, so it offers preferential attention in all its offices to the elderly and users who have physical limitations.
Capital Bank
Edinburgh
Edinburgh
VISIT US
Our advisors are available to assist you
Europe
North America
Middle East
Asia - Pacific
SPAIN
Head Office
Gran Vía, 12, C.P: 48001, Bilbao, Vizcaya
GERMANY
Düsseldorf
Benrather Str. 18-20 40213 Düsseldorf
FRANCE
Paris
29 Avenue de LOpéra - 75017 Paris CEDEX 01
UNITED KINGDOM
Edinburgh
150 Fountainbridge, Edinburgh EH3 9PE
Wales
3 Wood St, Cardiff CF10 1EN, Reino Unido
TURKEY
Istanbul Representative Office
Nispetiye Mahallesi, Aytar Caddesi 2, Levent 34340 Besiktas, Istanbul
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UNITED STATES
New York
New York Branch 1345 Av. of the Americas, NY 10105
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UAE
United Arab Emirates
Oficina de Representación Sowwah Square - Al Sila Tower, 23rd Floor. Maryah Island- Abu Dhabi, UAE
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CHINA
Beijing
Bright China Chang and Building nº 7 Jianguomen Nei Avenue, Beijing
SOUTH KOREA
Seoul
94 Sogong-RO, Jung-Gu, Seoul, South Korea
HONG KONG
Seoul
Level 96. International Commerce Centre One Austin Road West Kowloon
INDIA
Mumbai
The Executive Centre, Level 7, The Capital, B Wing, Plot C-70,G Block, Bandra Kurla Complex, Bandra East, Mumbai
JAPAN
Tokyo
Fukoku Seimei Bldg. 17th floor 2-2-2 Uchisaiwai-cho Chiyoda-ku 100-0011- Tokio